Our Staff Training service is designed to equip your team with the knowledge and skills they need to provide excellent customer service and elevate your wine program. We offer three tailored options to suit your team’s needs and level of expertise:

1. Quick Overview (1 Hour):

• Ideal for: New staff or a refresher for existing team members.

• Focus: A brief introduction to essential wine knowledge, including wine basics, tasting techniques, and basic food pairings.

• Outcome: Staff will gain confidence in discussing wine with customers and providing basic recommendations.

2. In-Depth Knowledge (2 Hours):

• Ideal for: Staff who already have basic wine knowledge and want to deepen their expertise.

• Focus: A more detailed exploration of wine regions, grape varieties, tasting techniques, and food pairings. Includes practical tips for handling customer inquiries and enhancing the guest experience.

• Outcome: Staff will be able to offer more advanced wine recommendations and confidently discuss wine characteristics with customers.

3. Comprehensive Training (3 Hours):

• Ideal for: Staff looking for a thorough understanding of wine, including advanced knowledge for sommeliers or wine program managers.

• Focus: A deep dive into wine regions, varietals, production methods, tasting techniques, food pairings, and customer service strategies. Includes practical exercises, tasting sessions, and tips for upselling and creating a memorable guest experience.

• Outcome: Staff will have expert-level knowledge, enabling them to confidently lead wine service, manage a wine list, and provide top-tier customer service.

Additional Benefits:

• Tailored to Your Needs: We customize each training session to fit your team’s experience and your business’s specific needs.

• Expert Guidance: Led by certified wine professionals, ensuring high-quality, up-to-date training.

• Flexible Scheduling: We offer flexible hours to accommodate your team’s schedule, ensuring minimal disruption to your operations.

With our Staff Training options, you can ensure that your team is equipped with the knowledge to enhance your wine service and create an exceptional experience for your customers.